Dear Investor,
In case of any grievance / complaint against:
Elara Capital (India) Private Limited
SEBI Regn. No.: INM000011104
Elara Securities (India) Private Limited
SEBI Regn No.: INZ000238236 (BSE CM, NSE CM & F&O)
INH000000933 (Research Analyst)
INDP3702018 (CDSL)
Please note the Investor Grievance E-Mail ID:
mb.investorgrievances@elaracapital.com
Please contact the Compliance Officer:
Mr. Amit Tukaram Bondre
E-Mail: amit.bondre@
Phone: +91 22 6164 8522
Mob: +91 7506 233225
Please note the Investor Grievance E-Mail ID:
investor.grievances@elaracapital.com
In compliance with SEBI Circular No. MRD/DOP/Dep/SE/Cir-22/06 dated 18-DEC-2006, ELARA SECURITIES (INDIA) PRIVATE LIMITED (ESPL) registered as a Stock Broker, do hereby designate investor.grievances@elaracapital.com as a single, centralized and exclusive email ID of the Grievance Redressal Division / Compliance Officer of the Company, exclusively for the purpose of registering complaints/concerns by investors for Broking and DP operations. Investors are requested not to send emails of general queries on the said email ID.
ESPL shall take genuine investor grievances seriously and shall resolve them with the best possible efforts and in a timely manner.
Please contact the Compliance Officer:
Mr. Anand A Rao
Compliance Officer
E-Mail: anand.rao@elaracapital.com
Phone: +91 22 6164 8509
Mob +91 90046 79505
You may also approach the Managing Director:
Mr. Harendra Kumar Nishankar
E-Mail: harendra.kumar@elaracapital.com
Phone: +91 22 6164 500
If you are not satisfied with the response of Elara Securities (India) Private Limited:
| Exchange | Website | Contact No | E-Mail ID |
| BSE Limited (BSE ) | www.bseindia.com | +91 22 2272 8097 | is@bseindia.com |
| National Stock Exchange of India Limited (NSE) | www.nseindia.com | 1800 22 00 58 | ignse@nse.co.in |
| Central Depository Services (India) Limited (CDSL) | www.cdslindia.com | 1800 22 5533 | complaints@cdslindia.com |
You can also lodge your grievances with the Securities and Exchange Board of India (SEBI) at https://scores.gov.in. For any queries, feedback or assistance, please contact SEBI Office on
Toll Free Helpline at 1800 22 7575 / 1800 266 7575.
Filing Complaints On SCORES – Easy & Quick:
Investor Grievance Redressal Escalation Matrix for Elara Securities (India) Private Limited
Stock Broker (NSE & BSE) for Retail Broking Operations having SEBI Registration No.: INZ000238236 and Depository Participant (DP) Operations having SEBI Registration No.: IN-DP-370-2018
Dear Investor,
Incase of any grievances or complaints against our services, please note our exclusive e-mail id: investor.grievances@elaracapital.com
The escalation matrix for Investor Grievance Redressal is as follows:
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| Level | Details of | Contact Person | Address | Direct Contact No. | Email Id | Operational/Working Hours |
| Level 1 | AGM Operations | Mr. Ramesh Babu | One International Center, Tower 3, 21stFloor, Senapati Bapat Marg, Elphinstone Road West, Mumbai – 400013 | 022-42048605 | ramesh.babu@elaracapital.com | Working Hours: – Monday to Friday Timing: – 9.00 am to 6:00 pm excluding public holidays |
| Level 2 | VP Operations | Mr. Dattaray Rasal | One International Center, Tower 3, 21stFloor, Senapati Bapat Marg, Elphinstone Road West, Mumbai – 400013 | 022-61648538 | dattatray.rasal@elaracapital.com | |
| Level 3 | Compliance Officer | Mr. Anand A Rao | One International Center, Tower 3, 21stFloor, Senapati Bapat Marg, Elphinstone Road West, Mumbai – 400013 | 022–61648509 | anand.rao@elaracapital.com | |
| Level 4 | Managing Director | Mr. Harendra Kumar Nishankar | One International Center, Tower 3, 21stFloor, Senapati Bapat Marg, Elphinstone Road West, Mumbai – 400013 | 022-61648500 | Harendra.Kumar@elaracapital.com |
In the absence of a response/complaint not addressed to your satisfaction, you may lodge a complaint with the following:
| Sr. No. | Regulator / Exchange / DP | Web Link |
| 1 | SEBI | https://scores.gov.in/scores/Welcome.html |
| 2 | NSE | https://investorhelpline.nseindia.com/NICEPLUS/ |
| 3 | BSE | https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx |
| 4 | CDSL | https://www.cdslindia.com/Footer/grievances.aspx |
Please quote your Service Ticket/Complaint Ref No. while raising your complaint at the SEBI SCORES/Exchange portal.
Investor Grievance Redressal Escalation Matrix for Elara Securities (India) Private Limited
Stock Broker (NSE & BSE) for Institutional Broking Operations having SEBI Registration No.: INZ000238236
Dear Investor,
Incase of any grievances or complaints against our services, please note our exclusive e-mail id: investor.grievances@elaracapital.com
The escalation matrix for Investor Grievance Redressal is as follows:
| Level | Details of | Contact Person | Address | Direct Contact No. | Email Id | Operational/Working Hours |
| Level 1 | AVP Operations | Mr. Sujit Samantaray | One International Center, Tower 3, 21st Floor, Senapati Bapat Marg, Elphinstone Road West, Mumbai – 400013 | 022-61648580 | sujit.samantaray@elaracapital.com | Working Hours: – Monday to Friday Timing: – 9.00 am to 6:00 pm excluding public holidays |
| Level 2 | VP Operations | Mr.Dattary Rasal | One International Center, Tower 3, 21st Floor, Senapati Bapat Marg, Elphinstone Road West, Mumbai – 400013 | 022-61648538 | dattatray.rasal@elaracapital.com
|
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| Level 3 | Compliance Officer | Mr. Anand A Rao | One International Center, Tower 3, 21st Floor, Senapati Bapat Marg, Elphinstone Road West, Mumbai – 400013 | 022–61648509 | anand.rao@elaracapital.com
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| Level 4 | Managing Director | Mr. Harendra Kumar Nishankar | One International Center, Tower 3, 21st Floor, Senapati Bapat Marg, Elphinstone Road West, Mumbai – 400013 | 022-61648500 | Harendra.Kumar@elaracapital.com
|
In the absence of a response/complaint not addressed to your satisfaction, you may lodge a complaint with the following:
| Sr. No. | Regulator / Exchange / DP | Web Link |
| 1 | SEBI | https://scores.gov.in/scores/Welcome.html |
| 2 | NSE | https://investorhelpline.nseindia.com/NICEPLUS/ |
| 3 | BSE | https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx |
Please quote your Service Ticket/Complaint Ref No. while raising your complaint at the SEBI SCORES/Exchange portal.